Audi S3-2016- bag of shit- Owned

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Re: Audi S3-2016- bag of shit- Owned

Post by Il Duce @ Thu Nov 15, 2018 9:32 am

Tokyo Sexwale wrote:
Il Duce wrote:Well, Well!

THE MOTORING OMBUDSMAN

Outcome of Adjudication between Mr Italiano and Cardiff Audi
Case reference: 41511
Case Outcome: Upheld
Awards: Reimburse of costs

Summary of Decision
Based on the evidence submitted, on the balance of probabilities, I am surer than not that the cause of this clutch failure was not due to feathering and likely due to mechanical defect for which the retailer is liable.


I think the can still dispute the outcome but will have to provide more evidence.
As we say in the old country, the fat lady hasn't sung yet but she's putting on her lucky singing knickers.

Anyway I shall permit myself a small outburst:
FVCK YOU CARDIFF AUDI!



Congratulations.

Agree on the language used, it’s almost like Gouldish. ‘Reimburse of costs’? Wtf.

Weird that they refer to themselves at THE MOTORING OMBUDSMAN though when they’re e called The Motor Ombudsman.


The adjudicator is ex Oxford Brookes and is "An ambitious, enthusiastic, and committed LLB graduate"
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Re: Audi S3-2016- bag of shit- Owned

Post by Il Duce @ Thu Nov 15, 2018 9:37 am

manfromdelmonte wrote:Nice one ID.

Time to buy a welder ..


Welder... no.... BUT I'm currently negotiating on this 1957 Vespa:

You might not think it's that pretty but...
Image

That is one sexy rear end!
Image
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Re: Audi S3-2016- bag of shit- Owned

Post by minimoog @ Thu Nov 15, 2018 10:58 am

Love that ID. Get it bought.
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Re: Audi S3-2016- bag of shit- Owned

Post by thekungfury @ Thu Nov 15, 2018 11:04 am

I love reading legal documents. Imagine saying “I’m surer than not” out loud to a human.

Congrats on the (probable) win ID.
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Re: Audi S3-2016- bag of shit- Owned

Post by Il Duce @ Fri Nov 16, 2018 9:30 am

minimoog wrote:Love that ID. Get it bought.


Seller is dicking me about.
Someone was coming to see it yesterday so the deal was off. Then in the afternoon buyer "couldn't make it until next week" so it was back on.

Or maybe he turned up, saw it was a bad un and ran away?

It looks right and I've posted the pictures on a VB forum and nobody has said there is something out of place but it's too cheap. He has other Vespas for sale so must know the value.

It's an 800 mile round trip so the deal has to be done with just photos and videos unfortunately.

I'm undecided as yet.
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Re: Audi S3-2016- bag of shit- Owned

Post by Il Duce @ Fri Dec 07, 2018 3:53 pm

So it appears that I was dealing with an Adjudicator. He decided in my favour. Audi Cardiff have not responded either way so it has now been passed to THE OMBUDSMAN for a final decision.

First there are 10 working days (2 weeks) for submitting any further notes or evidence.
Then 40 working days (8 fvcking weeks) for The big O to make a final decision.
BUT it usually takes 15 working days (3 weeks).
BUT it's Christmas and New year so might take longer.
ALSO if anybody pulls a sickie and they're understaffed it'll take longer.

Lazy.
Shits.
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Re: Audi S3-2016- bag of shit- Owned

Post by S1K @ Fri Dec 07, 2018 6:15 pm

Can't imagine the ombudsman will overrule the adjudicator, or what's the point in having the adjudicator?
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Re: Audi S3-2016- bag of shit- Owned

Post by Il Duce @ Sat Dec 08, 2018 9:49 am

S1K wrote:Can't imagine the ombudsman will overrule the adjudicator, or what's the point in having the adjudicator?


Quote from factsheet:

I thought the person looking at my case was ‘the ombudsman’
You will have been dealing with an adjudicator, who will have looked at your complaint to try and get things sorted as quickly as possible. However, we can’t always find a resolution at this stage which is why you and the business are able to ask the ombudsman for a review.


"As quickly as possible" oh piss off!
Can't find a resolution? Ask for a review? The bastards just ignored you FFS!

Will the ombudsman just agree with the adjudicator?
The ombudsman will conduct a full review of the case from start to finish, looking at all of the information sent by both you and the business – you don’t need to send in anything you’ve sent previously. Sometimes, she might agree with the adjudicator but, if she disagrees, she can overturn the decision and make her own award.


She. The OmbudsMAN is a woman.

Ombudswoman then.
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Re: Audi S3-2016- bag of shit- Owned

Post by Il Duce @ Thu Apr 25, 2019 12:50 pm

UPDATE

I have been assigned an Ombudsman. He said he will bring this to a conclusion within 2 weeks.

He hasn't said which two weeks but I live in hope.
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Re: Audi S3-2016- bag of shit- Owned

Post by Dirk @ Thu Apr 25, 2019 1:01 pm

Il Duce wrote:UPDATE

I have been assigned an Ombudsman. He said he will bring this to a conclusion within 2 weeks.

He hasn't said which two weeks but I live in hope.

Will it be resolved before you raise your complaint with Merc that their car is too noisy?
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Re: Audi S3-2016- bag of shit- Owned

Post by Il Duce @ Fri Apr 26, 2019 9:11 am

Dirk wrote:
Il Duce wrote:UPDATE

I have been assigned an Ombudsman. He said he will bring this to a conclusion within 2 weeks.

He hasn't said which two weeks but I live in hope.

Will it be resolved before you raise your complaint with Merc that their car is too noisy?


Laugh.

Trouble is I'm the only one who thinks it's too noisy.

Maybe it is just me but anyway I've only myself to blame as I didn't test drive the bugger.
I expect that, like marrieds who, after time, tune out of their wives voices, I'll do the same to the car noise.

At least I only have to wait 3 years to change it. And it won't fvck off with half my house when I do.
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Re: Audi S3-2016- bag of shit- Owned

Post by Aesgarth @ Fri Apr 26, 2019 10:06 am

Il Duce wrote:
Dirk wrote:
Il Duce wrote:UPDATE

I have been assigned an Ombudsman. He said he will bring this to a conclusion within 2 weeks.

He hasn't said which two weeks but I live in hope.

Will it be resolved before you raise your complaint with Merc that their car is too noisy?


Laugh.

Trouble is I'm the only one who thinks it's too noisy.

Maybe it is just me but anyway I've only myself to blame as I didn't test drive the bugger.
I expect that, like marrieds who, after time, tune out of their wives voices, I'll do the same to the car noise.

At least I only have to wait 3 years to change it. And it won't fvck off with half my house when I do.

On the plus side, when you get your next car you'll really appreciate how quiet it is. Unless you get something stupid of course...
Last edited by Aesgarth on Fri Apr 26, 2019 10:07 am, edited 1 time in total.
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Re: Audi S3-2016- bag of shit- Owned

Post by Il Duce @ Fri May 03, 2019 1:26 pm

My final decision is that I uphold the complaint and direct the business to reimburse Mr Spaghetti the cost incurred for the repairs AND the independent report.

THE MOTORING OMBUDSMAN


Il Duce- 1 .....Cardiff Audi- 0
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Re: Audi S3-2016- bag of shit- Owned

Post by Aesgarth @ Fri May 03, 2019 1:30 pm

fcuking finally. Good job.
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Re: Audi S3-2016- bag of shit- Owned

Post by Damien Thorn @ Fri May 03, 2019 1:39 pm

Yes!
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Re: Audi S3-2016- bag of shit- Owned

Post by Dirk @ Fri May 03, 2019 1:40 pm

Well done ID
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Re: Audi S3-2016- bag of shit- Owned

Post by thekungfury @ Fri May 03, 2019 1:57 pm

Great result
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Re: Audi S3-2016- bag of shit- Owned

Post by whyohwhy @ Fri May 03, 2019 2:18 pm

Excellent news
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Re: Audi S3-2016- bag of shit- Owned

Post by Il Duce @ Fri May 03, 2019 2:25 pm

I've asked if I can go and pick up a cheque personally.
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Re: Audi S3-2016- bag of shit- Owned

Post by whyohwhy @ Fri May 03, 2019 2:35 pm

Il Duce wrote:I've asked if I can go and pick up a cheque personally.


Will it be one of those giant cheques.
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Re: Audi S3-2016- bag of shit- Owned

Post by DI Burnside @ Fri May 03, 2019 2:57 pm

Result !
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Re: Audi S3-2016- bag of shit- Owned

Post by manfromdelmonte @ Fri May 03, 2019 5:13 pm

Nice one ID.
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Re: Audi S3-2016- bag of shit- Owned

Post by Il Duce @ Fri May 03, 2019 5:27 pm

whyohwhy wrote:
Il Duce wrote:I've asked if I can go and pick up a cheque personally.


Will it be one of those giant cheques.


Laugh!

That would be so good.
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Re: Audi S3-2016- bag of shit- Owned

Post by Doctor Congo @ Fri May 03, 2019 8:53 pm

Il Duce wrote:My final decision is that I uphold the complaint and direct the business to reimburse Mr Spaghetti the cost incurred for the repairs AND the independent report.

THE MOTORING OMBUDSMAN


Il Duce- 1 .....Cardiff Audi- 0


Nice one. fcuk Audi Cardiff
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Re: Audi S3-2016- bag of shit- Owned

Post by desertweasel @ Fri May 03, 2019 9:25 pm

Result, well done
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Re: Audi S3-2016- bag of shit- Owned

Post by S1K @ Fri May 03, 2019 9:40 pm

Good to hear ID. Take Cardiff Audi a big CBP in thanks for their generosity.
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Re: Audi S3-2016- bag of shit- Owned

Post by Il Duce @ Sat May 04, 2019 10:04 am

They have 14 days to pay me.

There is a small part of me that's hoping they don't.

I would dearly love to turn up with the bailiffs and watch those shiny suited cvnts squirm with embarrassment.


I've also composed an email I'll never send.

Dear Cardiff Audi,

Thanks for the refund on my clutch. And thanks for the money for the inspection.
If you'd not been such terrible cvnts and put it through as a warranty claim you could have saved yourself all of that.
Also you might have retained a customer.

As it is I'm now driving a Mercedes. I bought an auto this time but I have to admit I'm a little lost without somewhere to rest my left foot. Any suggestions?

Please go an fvck yourselves. Daily.

Regards
Mr. Spaghetti
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Re: Audi S3-2016- bag of shit- Owned

Post by Il Duce @ Thu Jun 06, 2019 9:25 am

And STILL they haven't paid up!

The Ombudsman has had bugger all effect so I threw a few posts on their FB page.
I got a reply stating "senior management" would be in touch, but they haven't so I also tweeted the group's director.
Still nothing.

Small claim court papers are ready to go at 9am tomorrow.
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Re: Audi S3-2016- bag of shit- Owned

Post by Deuteronomy @ Thu Jun 06, 2019 10:25 am

Il Duce wrote:And STILL they haven't paid up!

The Ombudsman has had bugger all effect so I threw a few posts on their FB page.
I got a reply stating "senior management" would be in touch, but they haven't so I also tweeted the group's director.
Still nothing.

Small claim court papers are ready to go at 9am tomorrow.


Is the small claims thing easy to do?
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Re: Audi S3-2016- bag of shit- Owned

Post by Il Duce @ Thu Jun 06, 2019 10:34 am

Deuteronomy wrote:
Il Duce wrote:And STILL they haven't paid up!

The Ombudsman has had bugger all effect so I threw a few posts on their FB page.
I got a reply stating "senior management" would be in touch, but they haven't so I also tweeted the group's director.
Still nothing.

Small claim court papers are ready to go at 9am tomorrow.


Is the small claims thing easy to do?


Yes it's all done online and the cost depends on how much you're claiming. Mine will cost me about £100.
It's called moneyclaim.
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